You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.

What will be the expected result in the assignment of a queuefor these service requests?

A. An error will occur; no queue is assigned to the service request.

B. The queue defined in the first evaluated rule is always assigned to the service request.

C. The queue defined by default is the one assigned to the servicerequest.

D. The service request assignment will be unpredictable.

Select three correct limits and restrictions when importing data from a file.

A. Both create and update operations are available for imported records.

B. By default, the import starts immediately after itis activated.

C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E. If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of queues to use as criteria for your rule assignments

B. the candidates of service requests to use as criteria for your rule assignments

C. the candidates of queues to use as criteria for your rule assignments

D. the attributes of service requests to use as criteria for your rule assignments

E. the rule sets you want to create and the rules to include in each rule set

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Default communication preferences

B. Knowledge management language locales

C. Default chat channel preferences

D. Service request links

E. Knowledge management article links

F. Product and category filtering

G. Default notification preferences

H. Default timezone