1Z0-219 Exam Questions & Answers

Exam Code: 1Z0-219

Exam Name: Siebel Customer Relationship Management (CRM) 8 Business Analyst

Updated: Dec 17, 2024

Q&As: 74

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Questions 1

Which client accesses local .cfg and .srf files and directly accesses a local database and Siebel file System?

A. Web Client

B. Wireless Web Client

C. Dedicated Web Client

D. Handheld Client

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Questions 2

Which option describes the role of Assignment Objects for Assignment Manager?

A. describe when a record should be assigned to candidates

B. identify the types of data to assign using Assignment Manager

C. identify the people that will be assigned to records

D. evaluate all people for a matching skill in order to assign records

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Questions 3

Business analysts must be familiar with the navigation options available in the Siebel application In order to design and recommend the appropriate navigation configurations to meet customer requirements.

When your customer clicks the text In the status field in their Sales Opportunity list applet, they need to go to the Fulfillment view when the status Is "complete" or the Contact view when the status is "open.

A. Static drilldown

B. Dynamic drilldown

C. Applet toggle

D. Thread bar

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Questions 4

You have a requirement to ensure that different roles have different accesses to opportunity data. Sales Representatives should have the ability to update, but not delete opportunity records once created. Sales manager, on the other hand, should be able to update and delete all opportunity records. Which statement is true?

A. It is not possible to meet this requirement because the "No Update" and "No Delete" business component properties apply to all applets, which are mapped to the business component.

B. Two separate applets can be configured, one for sales representatives and one for sales managers, where the applet "No Delete" Properties differ, restricting deletion of opportunity records on the Sales representatives applet and allowing deletion on the sales manager applet.

C. Out of the box, Siebel does not allow for deletion of opportunity records ?this requirement cannot be met the configuration.

D. The only way to meet this requirement would be to create a copy of the opportunity business component, and make the "No Delete" BC property = "Y" for the new BC, and also make a copy of the Opportunity applet and map it to the new/ copied Opportunity.

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Questions 5

Select two statements that are true regarding predefined responsibilities.

A. Views cannot be added or removed from predefined responsibilities.

B. A copy of a predefined responsibility can be tailored to meet your needs.

C. New predefined responsibilities can be added during configuration.

D. They are optionally loaded during database installation.

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