What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A. 5

B. 3

C. 6

D. 1

E. 8

Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.

Select the two actions that will assist in troubleshooting this issue.

A. Your customer's agents must log out and log back in.

B. The Auto Build product disposition links is not selected.

C. The incident workspace does not have a filter workspace rule assigned.

D. The enable product disposition linking is not selected.

E. The client has not refreshed the incident in the incident workspace.

After an implementation of a Chinese Knowledge base, yourcustomer notices there are somesearch terms that are not found when searching through the knowledgebase under any use case.

You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.

Identify the configuration change you would make to mitigate this problem.

A. Update the answer keywords

B. Verify that all selections of the target answer(s) contain the search terms you're looking for.

C. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.

D. Create entries for the word and its syntax in the dictionary file.

E. Create alias and thesaurus entries with the correct target search terms.

Within the password configuration settings what does the grace period control?

A. The number of days after an account is locked when the user can request an online reset of his password

B. The number of days a notice is sent to the user before his password expires

C. The number of days after a password expires that the user can still log in before the account is locked

D. The number of days before a manager is noticed of a locked account

Your customer has two different typesof end customersthat will be visitingtheir knowledgebasewebsite.

The types are "public customers"and "registeredcustomers".

They would like to presentadditional knowledgebase answersto the registeredcustomers.

Choose the two statements required to set up this type of environment.

A. Set up an access level without customer visibility and assign it to the registered customer answers.

B. Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.

C. Create special Products and Categories for the registered customer answers.

D. Set up an access level without customer visibility and assign it to all the customer answers.

E. Create a special public answer status for the registered customer answers.