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33810X Exam Questions & Answers

Exam Code: 33810X

Exam Name: Avaya Aura Contact Center Solution Design Exam

Updated: Dec 17, 2024

Q&As: 48

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Practice These Free Questions and Answers to Pass the ACDS Exam

Questions 1

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.

Which statement describes the Qualification step?

A. It proposes, communicates, and agrees upon the detailed solution.

B. It documents the details, and quantifies the cost.

C. It Is a discussion driver to help draw out and Identify the problem(s) to be solved.

D. It is the final Invoice that serves as the formal contract acknowledgement.

Show Answer
Questions 2

Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A. 4

B. 2

C. 1

D. 3

Show Answer
Questions 3

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A. Agent Greeting

B. Instant Message

C. Resilience D. Geographic Node

Show Answer
Questions 4

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze, which solution would Avaya offer with AACC?

A. Engagement Assistant

B. Presence Service

C. Microsoft Lync

D. Avaya Multimedia Messaging

Show Answer
Questions 5

Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes. Which statement about Outbound campaigns is true?

A. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

B. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

C. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

D. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

Show Answer

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