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500-052 Exam Questions & Answers

Exam Code: 500-052

Exam Name: Cisco Unified Contact Center Express

Updated: Dec 16, 2024

Q&As: 90

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Practice These Free Questions and Answers to Pass the Cisco Specialist Exam

Questions 1

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?

A. Cisco Unified CCX Premium

B. Cisco Unified CCX Enhanced

C. Cisco Unified Intelligence Center Premium

D. Cisco Unified Intelligence Center Standard

Show Answer
Questions 2

How is the default eMail address in the eMail Subsystem Configuration page used?

A. It receives all mail sent in the Send eMail step as a bcc.

B. It is the From address for emails sent by agents using Agent E-mail.

C. It is used if no email contact is specified in the Create eMail step.

D. It becomes the From address in the Send eMail step if no address is specified.

Show Answer
Questions 3

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

A. Media

B. Unified CM Telephony

C. Database

D. Configuration Data Store

Show Answer
Questions 4

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

A. partial service

B. out of service

C. shutdown

D. not configured

Show Answer
Questions 5

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

A. Premium only

B. Enhanced and Premium only

C. Standard, Enhanced, and Premium

D. Cisco Unified Contact Center Express does not support an embedded Internet browser

Show Answer

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