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6209 Exam Questions & Answers

Exam Code: 6209

Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation

Updated:

Q&As: 53

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Practice These Free Questions and Answers to Pass the ACIS Exam

Questions 1

An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?

A. Arp

B. Ping

C. Tracert

D. Ipconfig

Show Answer
Questions 2

The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).

A. Server Availability

B. CCMM Server performance

C. Mailbox status

D. CCMM Contacts by Type

E. Maximum contact wait time

Show Answer
Questions 3

It is recommended that third-party software not be installed on a Communication Control Toolkit (CCT) server because untested third-party software compromises the system performance. What is an exception to this rule?

A. Screen savers

B. Microsoft Office suite

C. Antivirus software

D. Disk compression utilities

Show Answer
Questions 4

A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?

A. Disable TCP port

B. Disable Simple Network Management Protocol

C. Disable the Secure Access Link

D. Disable Java Runtime Environment updates

Show Answer
Questions 5

Agents must be associated with appropriate contact center windows user with the Contact Center Manager Administration (CCMA) server. From which CCMA menu component do you add agents?

A. Multimedia

B. Contact Center Management

C. Access and Partition Management

D. Configuration

Show Answer

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