A Cisco Unified Contact Center Express 7.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco Unified CCX Engine, Database, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end- point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours.

What is the minimum number of Cisco Unified Contact Center Express hardware servers required for this Cisco Unified Contact Center Express deployment?

A. 1 server

B. 2 servers

C. 3 servers

D. 4 servers

E. 5 servers

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

A. graphical reports

B. dockable windows

C. access to chat logs

D. URL push to agents

E. send an email to an agent

F. send a call in queue to a specific agent

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

A. Delete a resource group.

B. Remove a skill from a CSQ.

C. Enable automatic work on a CSQ.

D. Modify the skill competence level of an agent.

E. Create a resource.

F. Delete a skill.

Which step would you use to get information about the number of contacts currently in queue?

A. Get Contact Info

B. Get Session Info

C. Get Call Contact Info

D. Get Reporting Statistics

What does it mean for a variable in the Application Editor to be defined as a parameter?

A. The variable can be used to pass data to and from subflows.

B. The value for that variable can be supplied via Application Configuration in Application Administration.

C. The value for that variable is defined by the calling application.

D. The variable can be used in conditional steps.

E. The variable can be used to pass data to and from VoiceXML applications.