What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?

A. There is no impact.

B. The number of mobile agents must be less than 500.

C. The number of nailed-up agents with CTI OS cannot be more than 1156.

D. The number of call-by-call agents with Cisco Agent Desktop cannot be more than 1,000.

E. The number of call-by-call agents with CTI OS cannot be more than 1025.

In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?

A. Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.

B. Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.

C. One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.

D. One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.

As part of the Cisco Unified Contact Center Enterprise 8.0 solution, how is the Cisco Unified Intelligence Center 8.0(x) deployed?

A. co-loaded on an administrative server just like WebView was in prior versions

B. on a dedicated appliance server running the Cisco Voice Operating System

C. on a dedicated appliance server running Microsoft Windows 2003 Server

D. on a Cisco Unified Computing System B-Series VMware image with one virtual CPU and 8 GB of RAM

A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

A. 10,000

B. 15,000

C. 22,500

D. 24,750

E. 30,000

You have been tasked to integrate the Cisco Unified Contact Center Enterprise solution with an existing Cisco Unified Communications Manager deployment. Which two factors need to be accounted for to ensure that the Cisco Unified Communications Manager nodes are not overloaded? (Choose two.)

A. BHCA for agent Cisco IP phones and Cisco Unified IP IVR ports and sessions

B. server hardware model for Cisco Unified Communications Manager subscriber nodes

C. number of configured Cisco Unified Contact Center Enterprise agents and supervisors

D. number of translation routes built in the Cisco Unified Contact Center Enterprise system

E. number of Cisco Agent Desktop PCs deployed for Cisco Unified Contact Center Enterprise

F. number of users administering the Cisco Unified Communications Manager