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642-242 Exam Questions & Answers

Exam Code: 642-242

Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)

Updated: Nov 13, 2024

Q&As: 84

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Questions 1

Media termination points in Cisco Unified Communications Manager provide media services such as call hold and call transfer for a call routed to an H.323 endpoint.

To configure an MTP resource, which two items must be configured? (Choose two.)

A. MTP type

B. MAC address

C. media routing domain

D. device pool

E. location

Show Answer
Questions 2

When creating a new ICM call routing script, a palette tool is available with the icons available for use in the script. The available nodes are grouped into four tabs.

Which option is not one of those tabs?

A. General

B. Administrative

C. Routing

D. Targets

E. Queue

Show Answer
Questions 3

When configuring an agent device target in the Cisco Unified Contact Center Enterprise, what is the correct format for the entry?

A. in the Config Parameter setting, /devtype 7960 /dn 9991213333, where 9991213333 is the agent extension

B. in the Config Parameter setting, /devtype CiscoPhone and the agent extension in the Global Address setting

C. in the Config Parameter setting, /devtype CiscoPhone /dn 9991213333, where 9991213333 is the agent phone extension

D. in the Config Parameter setting, /devtype 7960 /dn 999121000 /ext 3333 where the number to reach the agent site is 999121000, and the agent extension is 3333

Show Answer
Questions 4

Which are three methods to ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

A. Test your scripts to ensure that all routing logic is correct.

B. Configure default labels for each dialed number using the Configuration Manager.

C. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

D. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

E. Configure default labels for each skill group using the Configuration Manager.

Show Answer
Questions 5

In the Cisco Unified Contact Center Enterprise solution, what is a dialed number associated with in the ICM configuration database?

A. an agent phone

B. an IP IVR port

C. a routing client

D. a device target

Show Answer

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