SIMULATION Project 5 of 7: Housekeeping Overview You are helping to write training program modules for Contoso Suites. You are editing the second module

for housekeeping associates.

Start of Shift The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests. Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.

Room Cleaning When you are ready to clean a room, knock and announce yourself as "Housekeeping." Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning. Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:

1.

Pick up and dispose of any trash.

2.

Empty trash cans.

3.

If the guest has checked out, replace the sheets on each bed with fresh sheets.

4.

Make the bed.

5.

Leave a "Contoso Special Treat" on each pillow.

6.

Dust all wooden furniture.

7.

Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.

8.

Vacuum the common room and sleeping areas.

Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor's

responsibility.

It is important that you give special attention to the restrooms. The most common guest complaint is about

restroom cleanliness. We recommend a "top-down" cleaning method for restrooms:

1.

Clean all mirrors.

2.

Clean countertops and sinks.

3.

If damp, wipe down the shower and shower curtain.

4.

If necessary, replace toilet paper.

5.

Replace used towels and wash cloths.

6.

Pick up any trash and empty trash cans.

7.

Sweep the restroom floor and mop if necessary.

Final Check

Make a final check of the room before leaving.

Are the lights turned off?

Are the TV and coffee station turned off?

Is all trash picked up and disposed of?

Is the restroom door closed?

Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.

End-of-Shift

When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines

into the laundry carts. Restock your cart so that it is ready for the next shift. If you have more than 30

minutes left after you have completed your assigned rooms, contact your supervisor for additional

assignments.

Add a page number to the bottom of each page in the Brackets 2 format.

A.

SIMULATION

Project 5 of 7: Housekeeping

Overview You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.

Start of Shift The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests. Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.

Room Cleaning When you are ready to clean a room, knock and announce yourself as "Housekeeping." Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning. Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:

1.

Pick up and dispose of any trash.

2.

Empty trash cans.

3.

If the guest has checked out, replace the sheets on each bed with fresh sheets.

4.

Make the bed.

5.

Leave a "Contoso Special Treat" on each pillow.

6.

Dust all wooden furniture.

7.

Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.

8.

Vacuum the common room and sleeping areas.

Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor's

responsibility.

It is important that you give special attention to the restrooms. The most common guest complaint is about

restroom cleanliness. We recommend a "top-down" cleaning method for restrooms:

1.

Clean all mirrors.

2.

Clean countertops and sinks.

3.

If damp, wipe down the shower and shower curtain.

4.

If necessary, replace toilet paper.

5.

Replace used towels and wash cloths.

6.

Pick up any trash and empty trash cans.

7.

Sweep the restroom floor and mop if necessary.

Final Check

Make a final check of the room before leaving.

Are the lights turned off?

Are the TV and coffee station turned off?

Is all trash picked up and disposed of?

Is the restroom door closed?

Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.

End-of-Shift

When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines

into the laundry carts. Restock your cart so that it is ready for the next shift. If you have more than 30

minutes left after you have completed your assigned rooms, contact your supervisor for additional

assignments.

Change the bulleted list to Picture bullets based on Check.jpg in the Pictures folder.

A.

SIMULATION

Project 5 of 7: Housekeeping

Overview

You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.

Start of Shift The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests. Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.

Room Cleaning When you are ready to clean a room, knock and announce yourself as "Housekeeping." Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning. Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:

1.

Pick up and dispose of any trash.

2.

Empty trash cans.

3.

If the guest has checked out, replace the sheets on each bed with fresh sheets.

4.

Make the bed.

5.

Leave a "Contoso Special Treat" on each pillow.

6.

Dust all wooden furniture.

7.

Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.

8.

Vacuum the common room and sleeping areas.

Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor's

responsibility.

It is important that you give special attention to the restrooms. The most common guest complaint is about

restroom cleanliness. We recommend a "top-down" cleaning method for restrooms:

1.

Clean all mirrors.

2.

Clean countertops and sinks.

3.

If damp, wipe down the shower and shower curtain.

4.

If necessary, replace toilet paper.

5.

Replace used towels and wash cloths.

6.

Pick up any trash and empty trash cans.

7.

Sweep the restroom floor and mop if necessary.

Final Check

Make a final check of the room before leaving.

Are the lights turned off?

Are the TV and coffee station turned off?

Is all trash picked up and disposed of?

Is the restroom door closed?

Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.

End-of-Shift

When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines

into the laundry carts. Restock your cart so that it is ready for the next shift. If you have more than 30

minutes left after you have completed your assigned rooms, contact your supervisor for additional

assignments.

One the second numbered list that begins with "1. Clean all mirrors", modify the list to start numbering at "9".

A.

SIMULATION Project 6 of 7: Recall Overview You work in Customer Communications at Northwind Traders. You are preparing a product recall

announcement.

We regret any inconvenience that this might cause you. Northwind Traders is dedicated to providing you with reliable, high-quality, and safe products. The product sticker on the bottom of the dehydrator can determine whether or not your dehydrator is included in the recall. For affected models, there is a slight risk that the product might overheat when used, resulting in a potential burn hazard. DO NOT RETURN TO YOUR RETAILER. Go to the Northwind traders web site at http:// www.northwindtraders.com/ and click on the "Product Recall" banner at the top of the page for return instructions. You will receive a full refund for the dehydrator and we will also ship you a replacement dehydrator.

REMINDER:

Add the Integral header with the title "PRODUCT ANNOUNCEMENT".

A.

SIMULATION

Project 7 of 7: Coffee

Overview

You are preparing a flyer for use at a commercial foods trade show. You are editing the document in response to client requests.

Apply the Soft Round Bevel picture effect to the image of a coffee cup on a saucer.

A.