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EX0-100 Exam Questions & Answers

Exam Code: EX0-100

Exam Name: ITIL foundation certificate in it service management(exin)

Updated: Dec 17, 2024

Q&As: 120

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Practice These Free Questions and Answers to Pass the EXIN Inc Certification Exam

Questions 1

Release Management has distributed a defective Release. As a result, monthly invoicing has come to a standstill. This has very radical consequences for the business and has been reported as an incident. According to ITIL best practices, what should happen next?

A. Problem Management will submit a Request for Change (RFC).

B. Service Level Management will start a Service Improvement Program (SIP).

C. Change Management will start a Post Implementation Review (PIR).

D. Release Management will implement the back-out plan.

Show Answer
Questions 2

Which ITIL process handles the implementation of the policy for access management and access to information systems?

A. Availability Management

B. Release Management

C. Security Management

D. Incident Management

Show Answer
Questions 3

Which ITIL process includes the activity of describing and registering all components in the IT infrastructure?

A. Configuration Management

B. Capacity Management

C. Problem Management

D. Service Level Management

Show Answer
Questions 4

What is the criterion used by Change Management in determining the category for a Request for Change?

A. priority

B. urgency

C. impact

D. content

Show Answer
Questions 5

The Service Desk receives different types of calls. Which of the following is an incident?

A. information about the rollout of a specific application

B. a notification that a new toner cartridge has just been installed in a printer

C. a request to install a new bookkeeping package

D. a system message that a printer is not working

Show Answer

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