Exam Code: EX0-102
Exam Name: Microsoft Operations Framework Foundation
Updated: Dec 18, 2024
Q&As: 153
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What ITIL process maps to the optimizing quadrant?
A. Change Management
B. Incident Management
C. Security Administration
D. Service Level Management
Of which Service Management Function (SMF) is quality assurance a key element?
A. Infrastructure Engineering
B. Release Management
C. Service Desk
D. Service Level Management
How is data integrity within Security Administration best defined?
A. All authorized users should feel confident that the data presented to them is accurate and not improperly modified.
B. Authorized users should be able to access the data they need when they need it.
C. Business process owners must be confident that transactions, once processed, cannot be denied afterwards.
D. Only authorized individuals should be able to access data.
Which statement is true about the SMFs in the Operate Phase?
A. All SMFs feed the Deliver Phase.
B. The Customer Service SMF focuses on how to resolve complex problems.
C. The SMFs are dependant on each other.
D. The SMFs are sequential.
What does the focus of the Team SMF in the Plan Phase include?
A. Change evaluated across dimensions
B. General regulatory environment
C. Principles for effective strategic thinking
D. Principles for organizing operations work
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