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EX0-103 Exam Questions & Answers

Exam Code: EX0-103

Exam Name: ISO/IEC 20000 Foundation

Updated: Dec 18, 2024

Q&As: 116

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Practice These Free Questions and Answers to Pass the EXIN Inc Certification Exam

Questions 1

Which of the following tasks is assigned to each process manager?

A. Channeling data to Problem Management

B. Ensuring the process is running effectively and efficiently

C. Following up on Incidents

D. Setting up Service Level Agreements with the users

Show Answer
Questions 2

An objective of Capacity Management is to ensure that the service provider has, at all times, sufficient Capacity to meet the current and future agreed demands of the Customer's business needs. What document is produced to support this objective?

A. Availability Plan

B. Business Resource Plan

C. Capacity Plan

D. Service Management Plan

Show Answer
Questions 3

Which stakeholder will define service level requirements?

A. Customer

B. End user

C. Service Provider

D. Supplier

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Questions 4

Security controls shall be documented. What will the controls be related to?

A. locations

B. risks

C. services

D. staff

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Questions 5

While planning for service improvements, what is an important best practice to consider?

A. Service improvement targets should be measurable, linked to business objectives and documented in a plan.

B. The progress of service improvement should be discussed at least weekly in the steering committee.

C. The progress should be monitored closely by an independent project manager to maintain objectivity.

D. The service improvement targets should not change until the target is reached, or else no consistency is maintained.

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