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EX0-117 Exam Questions & Answers

Exam Code: EX0-117

Exam Name: ITIL Foundation (syllabus 2011)

Updated: Dec 16, 2024

Q&As: 238

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Practice These Free Questions and Answers to Pass the EXIN ITIL Exam

Questions 1

Which of the following BEST describes service strategies value to the business?

A. Allows higher volumes of successful change

B. Reduction in unplanned costs through optimized handling of service outages

C. Reduction in the duration and frequency of service outages

D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Show Answer
Questions 2

Which one of the following functions would be responsible for the management of a data centre?

A. Technical management

B. Service desk

C. Application management

D. Facilities management

Show Answer
Questions 3

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A. Business services

B. Component services

C. Supporting services

D. Customer services

Show Answer
Questions 4

What is a RACI model used for?

A. Performance analysis

B. Recording configuration items

C. Monitoring services

D. Defining roles and responsibilities

Show Answer
Questions 5

What is the act of transforming resources and capabilities into valuable service better known as?

A. Service management

B. Incident management

C. Resource management

D. Service support

Show Answer

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