A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate orderof operations as the Technician goes back online?

A. Capture signature, update record, sync device, deliver Service Report.

B. Deliver Service Report, capture signature, update record, sync device.

C. Deliver Service Report, update record, sync device, capture signature.

D. Capture signature, sync device, update record, deliver Service Report.

Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

A. Send an email CSAT survey.

B. Implement Validation Rules and Signature Capture.

C. Change the Scheduling Rules.

D. Decrease Resource Rant Score.

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?

Choose 2 answers

A. Leverage the Match Skills SchedulingPolicy when scheduling appointments.

B. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

C. Leverage the Match Skills Work Rule when scheduling appointments.

D. Create Skills that relate to qualifications fromthe Skills tab and assign them to a Service Resource.

universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time.

How could a service resource'stimesheet be configured to track the total time spent on each step?

A. Relate the timesheet entries to the work order line time

B. Relate the timesheet entries to the service appointment

C. Relate the time sheet to the service appointment

D. Relate thetime sheet to the work order line item

Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each

service requires a variety of skills and certification for a resource to excel.

Which two configurations should a consultant implement to meet this requirement?

Choose 2 answer

A. Assign the appropriate skills to resources.

B. Use work types with required skills.

C. Select the relevant work types for each resource.

D. Create multiple work order line items per service.