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HD0-100 Exam Questions & Answers

Exam Code: HD0-100

Exam Name: Help Desk Analyst (HDA)

Updated: Nov 16, 2024

Q&As: 116

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Practice These Free Questions and Answers to Pass the HDI World wide Certification Exam

Questions 1

Which four statements about self-help materials are true? (Choose four.)

A. Their location should be explained to employees

B. They should be user-friendly

C. They should contain accurate information

D. They should be timely and relevant

E. They should replace the need for instructor-led training

Show Answer
Questions 2

Which two are benefits of teamwork? (Choose two.)

A. More buy-in

B. Reduced flexibility

C. Higher motivation

D. Increased sympathy

Show Answer
Questions 3

Which three are common characteristics of successful teams? (Choose three.)

A. Clear understanding of goals/objectives

B. Conform to group pressure and viewpoint

C. Share a high level of mutual trust

D. Possess relevant technical skills

Show Answer
Questions 4

Which question allows you to determine whether or not your customer is logged on to the network?

A. Which drives are displayed on your computer?

B. What is your login ID?

C. Are you logged on to the network?

D. Can you access e-mail?

Show Answer
Questions 5

Which three metrics would be affected by training? (Choose three.)

A. Abandon rate

B. Average call time

C. After call work time

D. First call resolution

Show Answer

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