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ITILFND Exam Questions & Answers

Exam Code: ITILFND

Exam Name: ITIL V4 Foundation

Updated: Nov 16, 2024

Q&As: 1024

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Practice These Free Questions and Answers to Pass the ITIL Certification Exam

Questions 1

What is described by the service value system?

A. How all the components and activities of the organization work together as a system to enable value creation

B. Services based on one or more products, designed to address needs of a target consumer group

C. Joint activities performed by a service provider and a service consumer to ensure continual value co- creation

D. How to apply the systems approach of the guiding principle think and work holistically

Show Answer
Questions 2

Which action is performed by a service provider?

A. Requesting required service actions

B. Authorizing budget for service consumption

C. Ensuring access to agreed resources

D. Receiving of the agreed goods

Show Answer
Questions 3

Which type of change is MOST LIKELY to be initiated as part of the `service request management' practice?

A. A normal change

B. An emergency change

C. A standard change D. A change model

Show Answer
Questions 4

What would be the next step in the continual service improvement (CSI) model after?

1.

What is the vision?

2.

Where are we now?

3.

Where do we want to be?

4.

How do we get there?

5.

Did we get there?

6.

?

A. What is the return on investment (ROI)?

B. How much did it cost?

C. How do we keep the momentum going?

D. What is the value on investment (VOI)?

Show Answer
Questions 5

What BEST describes an important principle of communication in service operation?

A. It is efficient, effective and economical for all IT services

B. It has an intended purpose or a resultant action

C. It focuses on creating a relationship between processes and products

D. It has responsibility for creating policies

Show Answer

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