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ITIL-F Exam Questions & Answers

Exam Code: ITIL-F

Exam Name: ITIL Foundation

Updated: Dec 17, 2024

Q&As: 324

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Practice These Free Questions and Answers to Pass the Exin Certification Exam

Questions 1

What are customers of IT services who work in the same organization as the service provider known as?

A. Strategic customers

B. External customers

C. Valued customers

D. Internal customers

Show Answer
Questions 2

Which of the following is best definition of IT service management?

A. An internal service provider that is embedded within a business unit

B. A complete set of all the documentation required to deliver world class services to customers

C. Technical implementation of supporting IT infrastructure components

D. The implementation and management of quality IT services that meet business needs

Show Answer
Questions 3

Where would you expect incident resolution targets to be documented?

A. A service level agreement (SLA)

B. A request for change (RFC)

C. The service portfolio

D. A service description

Show Answer
Questions 4

What is the pre-authorized change known as?

A. A normal change

B. A retrospective change

C. A standard change

D. An ordinary change

Show Answer
Questions 5

What is a characteristic of a process?

A. It requires a specific tool

B. It is performance driven and measureable

C. It provides generic technical skills and resources

D. It does not react to a specific trigger

Show Answer

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