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ITSM20F.EN Exam Questions & Answers

Exam Code: ITSM20F.EN

Exam Name: IT Service Management Foundation based on ISO/IEC 20000

Updated: Nov 11, 2024

Q&As: 136

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Practice These Free Questions and Answers to Pass the EXIN Inc Certification Exam

Questions 1

What does the term "Integrity" mean in the context of Information Security Management?

A. Protecting the information against unauthorized use

B. Monitoring the access to information

C. The accuracy, completeness and correctness of the information

D. Screening the support staff on their loyalty to the IT organization

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Questions 2

The success and failure of Releases shall be measured. What is included in these measurements?

A. The frequency and types of Releases

B. The Incidents related to a Release in the period following a Release

C. The Release dates

D. The Request for Change (RFC)

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Questions 3

What is the aim of an internal audit?

A. To ensure and improve one's own quality capability

B. To instruct all employees that quality-related requirements must be observed

C. To monitor employee performance

D. To verify whether the defined key performance indicators (KPIs) are actually determined

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Questions 4

Input from other Service Management processes is required to keep the IT service continuity plan current Which process has the most to contribute?

A. Change management

B. Availability management

C. Financial management for IT services

D. Problem management

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Questions 5

One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?

A. Capacity Database

B. Configuration Management Database (CMDB)

C. Definitive Software Library (DSL)

D. Software Distribution Library

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