A company wants an application that meets the following requirements:

1.

Display the latest news about the company.

2.

Recommend leads to sales team members.

You need to identify an application to meet the requirements. What should you recommend?

A. Dynamics 365 Customer Service

B. Linkedln Campaign Manager

C. Dynamics 365 Sales Insights

D. Linkedln Sales Navigator

Which two components are included in Dynamics 365 Marketing?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Customer Voice survey

B. Customer Service Hub

C. Enterprise Asset Management

D. Event management

Customers submit suggestions, questions, and cases to a company by using the following channels:

1.

Submitting a case in a customer service portal.

2.

Emailing a support mailbox.

3.

Calling a telephone number.

The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.

You need to show the agents how the submissions are stored.

Which format is used for the submissions?

A. Work orders

B. Queues

C. Work items

D. Activities

HOTSPOT

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Hot Area:

DRAG DROP

A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities:

View LinkedIn information from within Dynamics 365 Sales.

Validate Dynamics 365 Sales data by using data from LinkedIn.

Which products should you use to perform each task? To answer, drag the appropriate products to the correct tasks. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll

to view content.

NOTE: Each correct selection is worth one point.

Select and Place: