A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base.

What approach maximizes reuse and maintainability?

A. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

B. Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.

C. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.

D. Place the updated rules into a new ruleset and include the new ruleset in a new application.

Which configuration informs a user by email when an assignment is added to the user's worklist?

A. Configure the case type to send assignment notifications to assigned users.

B. Add a Send Email step to the process after the assignment to notify the assigned user.

C. Configure a service level to send a notification to the assigned user.

D. Add a Send Notification step to the process after the assignment to notify the assigned user.

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process. What task do you perform to implement this requirement?

A. In the Employment Information process add a card type true/false field to a user view.

B. In the Employment Information process add a custom condition to start the process by testing the card type.

C. In the Employment Information process add an Approve/Reject step to test the card type.

D. In the Employment Information process validate card type for continued processing.

On a service level, the passed deadline interval is measured from________________.

A. the end of the deadline interval

B. when the assignment is ready for a user

C. when a user begins the assignment

D. the end of the goal interval

A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?

A. Summarize the regional cost centers by count.

B. Create a filter for each cost center and count the case IDs.

C. Summarize the case ID column by count.

D. Define a function for the cost center column to total the case IDs.