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QQ0-300 Exam Questions & Answers

Exam Code: QQ0-300

Exam Name: HDI qulilfied help desk manager(hdm)

Updated: Dec 12, 2024

Q&As: 116

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Practice These Free Questions and Answers to Pass the HDI World wide Certification Exam

Questions 1

Who is primarily responsible for creating a positive work environment?

A. executives

B. managers

C. Human Resources

D. everyone

Show Answer
Questions 2

Which three should be included in the professional development plans for your staff? (Choose three.)

A. an assessment of each member's strengths and weaknesses in comparison to those that are required for the current position

B. a list of classes available in your corporate training center

C. an assessment of each member's strengths and weaknesses in comparison to those that are required for the next job which the staff member is seeking

D. a list of training programs that the staff member should take in the months ahead

Show Answer
Questions 3

Your Help Desk is 24x7 and covers support for many areas throughout the country. An upcoming snow storm is expected to cause power outages. What helps you prepare for the upcoming days?

A. contingency plans

B. UPS usage reports

C. gap analysis reports

D. call answer plans

Show Answer
Questions 4

Many different reports are analyzed by Help Desk managers. Which report allows managers to determine the "best practice" that their Help Desk should use, compared to the "current practice" they are using?

A. gap analysis

B. stat reviews

C. analyst reviews

D. regional trend analysis

Show Answer
Questions 5

How does a Computer Telephony Integration system interface with a Customer Management System to make trouble reporting more effective?

A. It automatically solves customer problems.

B. It eliminates the need for training Help Desk analysts.

C. It automatically exchanges accurate and useful information.

D. It eliminates the need for monitoring call volume.

Show Answer

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