UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?

A. Contact list view edit time

B. Contact report run time

C. Contact view page load time D. Contact related list load time

What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)

A. Replaces the need for an email channel

B. Eliminates tracking of customer entitlements

C. Uncovers gaps in the knowledge base

D. Reduces incoming call volume

Universal Containers wants to reduce incoming support phone call volumE. What action can be taken to meet this requirement? Choose 2 answers.

A. Enable service contracts and entitlements.

B. Implement Salesforce Console for Service to support agents.

C. Leverage Live Agent for web-based chat.

D. Implement Salesforce Knowledge on a portal.

A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.

What is the recommended solution to meet the requirements?

A. Field Service with Integrated Payments

B. Experience Cloud with Customer Account Portal template

C. Einstein Bots with Credit Card Payments

D. Service Cloud Voice with Tele-pay

What metrics should a contact center manager consider to measure adoption of Salesforce Knowledge? (Choose 2)

A. Number of cases escalated by agent

B. Number of articles created by agent

C. Number of articles attached to a case

D. Number of solutions created by agent